Terms of Use for Fosse Physiotherapy

Effective Date: 25/07/2025

Welcome to Fosse Physiotherapy. By accessing or using this website, purchasing services, or participating in our online content (including Pilates classes, digital courses, or other resources), you agree to be bound by the following Terms of Use. If you do not agree, please refrain from using this website or related services.

1. Who We Are

Fosse Physiotherapy is a physiotherapy and Pilates business owned and operated by Joanna Smith, Chartered Physiotherapist, based in Frolesworth, Leicestershire, UK.
Email: joanna.smith@me.com
Website: www.fossephysio.uk

2. Use of This Website and Services

This website and all associated services (in-person and online) are provided for general informational and educational purposes. You agree to use this site lawfully and respectfully.

You must be at least 18 years old (or have parental consent) to register for services, book appointments, or access online programs.

3. Health Disclaimer

While Fosse Physiotherapy provides professional physiotherapy and Pilates services, information provided on this website or in online content does not substitute individual medical advice unless delivered as part of a formal 1:1 consultation.

Please consult your GP or healthcare provider before starting any new exercise program, particularly if you have an injury, medical condition, or are pregnant.

By using our services (in-person or online), you confirm that you are fit and well enough to participate and that you take full responsibility for your health and safety during participation.

4. Online Courses and Class Access

Online courses and digital classes are provided for personal, non-commercial use only. When you purchase access to a course or class:

  • You are granted a limited, non-transferable license to access the material

  • You agree not to reproduce, distribute, share, or resell the content

  • Fosse Physiotherapy retains full copyright of all materials, videos, and guides

We reserve the right to remove access to any course or material if misuse or unauthorised sharing is suspected.

5. Bookings and Payments

Bookings for appointments, classes, or digital services are made via third-party systems (e.g. Zanda, Squarespace, Stripe, PayPal).
All payments are due in advance unless otherwise arranged. Refund policies are clearly stated at the point of booking.

Cancellations must be made with at least 48 hours’ notice. Late cancellations or no-shows may be charged in full.

6. Intellectual Property

All content, images, videos, written materials, and branding on this site are the intellectual property of Fosse Physiotherapy unless otherwise stated. You may not reproduce, distribute, or use this content without permission.

7. Privacy and Data Protection

Use of this website and your interactions with Fosse Physiotherapy are subject to our Privacy Policy, which outlines how your personal data is collected, used, and protected in line with UK GDPR and the Data Protection Act 2018.

8. Social Media Use

Fosse Physiotherapy shares content via Instagram, Facebook, and other platforms. Any personal information you choose to share through these channels (e.g. comments, likes, direct messages) is subject to that platform’s privacy terms.

We may respond to enquiries via social media but will not collect or store personal data from these platforms without your consent.

9. Limitation of Liability

Fosse Physiotherapy takes reasonable care to ensure the accuracy and safety of all services and content. However, we shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

  • Your use of this website or digital materials

  • Injury sustained during in-person or online sessions

  • Technical issues, interruptions, or unauthorised access

Nothing in these terms excludes liability for death or injury caused by proven negligence.

10. Third-Party Links

Our website may include links to third-party sites (e.g. social media, booking platforms). We are not responsible for the content or privacy practices of these external sites.

11. Changes to These Terms

We may update these Terms of Use at any time. The latest version will always be available on our website. Continued use of the website or services constitutes your acceptance of any updates.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these terms, please contact:

Joanna Smith
jo@fossephysio.uk
Frolesworth, Leicestershire